Privacy Policy

Effective Date: January 1, 2025

At Cohesive, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (https://cohesive.earth) or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number (if provided voluntarily).

  • Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, and time spent.

  • Transaction Data: If you make purchases, payment information is securely processed by third-party payment providers.

  • Pre-Session Forms & Intake Information: Details you provide to help us prepare your session (e.g., health-related information, relevant background, or goals for the session). This information is voluntary but may be necessary for us to deliver our services effectively.

  • Session Records: Notes, observations, or recordings (where applicable and with your consent) made during or after a session to support service delivery.

  • Minors’ Data: If services are booked for individuals under 18 (or under 16 with guardian consent), we may collect parent/guardian contact details and explicit consent documentation before proceeding.

  • Cookies and Tracking Technologies: For improving site functionality and enhancing user experience (see Section 6 for details).

2. How We Use Your Information

We use your data for the following purposes:

  • To provide the services you request (e.g., downloads, newsletter subscriptions, guided meditations, client sessions).

  • To prepare and tailor sessions effectively, including by reviewing pre-session intake forms.

  • To maintain session notes/records (if created) in order to track progress and ensure continuity of service.

  • To improve and personalize your experience on our website.

  • To send updates, offers, and relevant communications (with your consent).

  • To comply with legal obligations or protect our legal rights.

Legal Bases for Processing (GDPR):

  • Consent (e.g., for email marketing, session intake forms, recordings).

  • Performance of a contract (e.g., to deliver services or downloadable resources).

  • Compliance with a legal obligation.

  • Legitimate interests (e.g., analyzing website performance, maintaining records for client safety).

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Service Providers: Trusted third-party partners who assist in hosting, analytics, email communication, and payment processing.

  • Legal Obligations: Authorities or organizations if required to comply with laws or protect against fraud.

  • With Consent: For minors, parent/guardian consent is required before any personal information is processed or a session is delivered.

4. Confidentiality of Session Notes & Records

  • Any notes, written observations, or recordings (if applicable and only with your prior consent) made during or after a session are treated as confidential.

  • Such records are securely stored and accessible only to authorized team members involved in your care.

  • Session information will not be disclosed to third parties without your explicit consent, except where required by law (e.g., safeguarding concerns, legal investigations).

  • You may request access to or deletion of your session records at any time, subject to legal and professional obligations.

5. Your Rights (GDPR)

If you are in the EU/EEA, you have the following rights under the General Data Protection Regulation (GDPR):

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccuracies in your data.

  • Erasure (“Right to Be Forgotten”): Request deletion of your data under certain conditions.

  • Data Portability: Receive your data in a structured, machine-readable format.

  • Restriction: Request limits on how we process your data.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Revoke consent for processing where it was previously provided.

To exercise these rights, contact us at hello@cohesive.earth.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Intake forms and session-related information (including notes or recordings) are kept securely and only for as long as needed to provide services or meet legal/professional obligations.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

  • Understand how visitors interact with the website.

  • Save your preferences for future visits.

  • Provide personalized content and ads (if applicable).

You can control cookie settings through your browser or device preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Data Security

We implement robust measures to secure your personal information, including encryption, secure servers, and limited access to authorized personnel. Intake forms, session records, and any sensitive information shared in connection with your sessions are treated as confidential and handled with the highest level of care.

10. Children’s Privacy & Minors

  • Our website and services are not intended for children under 16 without parental/guardian involvement.

  • If you are under 18 years of age, parental/guardian consent is required before accessing our services.

  • If services are requested for a child under 16, explicit parental/guardian consent must be provided for the session to take place.

  • We do not knowingly collect personal data from minors without appropriate consent.

11. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, with the effective date updated accordingly.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

13. Additional Information for GDPR Compliance

If you are in the EU/EEA, you may lodge a complaint with your local Data Protection Authority if you believe your rights under GDPR have been violated.